PRIVACY POLICY
Effective Date: February 2020
This website is owned and operated by CARBI LIMITED (“CARBI,” “us,” “we,” and “our”). All references to “CARBI” herein means CARBI LIMITED, a Hong Kong Limited Liability Company (ID#: 2559368). Your privacy and trust are very important to us. The purpose of this Privacy Policy is to describe how CARBI collects, uses, and shares information that is collected about you through our website. Please read this Privacy Policy carefully to understand what we do and how we treat information that is collected about you through the Website. By using the Website, you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at info@carbi.com.
Changes to Our Privacy Policy
We may make changes to the Privacy Policy from time-to-time. We will notify you of any material changes by sending you an email or posting a notice on the home page of the Website. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
Information We Collect
Personal Information. Through the Website and the services offered on the Website, you can provide Personal Information, such as your name, billing address, mailing address, phone number, email address, credit card number and financial information (solely for payment purposes). By providing your personal contact information, you have authorized us to send you notifications or emails related to your order or regarding promotional and product information. You may opt out of receiving promotional or product information by clicking on the unsubscribe link found in our email communications.
Non-Personal Information. We also collect certain information automatically from you as you use the Website, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address.
No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to place an order with us at the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us, email us at info@carbi.com. Prospective users between the ages of 13 and 17 can only use the Website and services under their parents or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your information in our database and/or opt-out from receiving communications from us. If you wish to do so, please Contact Us, email us at info@carbi.com.
How We Collect and Use Your Information
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you sign up to receive email notifications, we will collect your email address.
Communications With Us. If you communicate with us regarding the Website or services, we will collect any information that you provide to us in any such communication.
Personal Information. We use Personal Information primarily for our own business purposes, such as providing, maintaining, evaluating, and improving the Website and the services offered through the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you place an order with us, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive email notifications, we will use the email address you provide to send you the newsletters and product updates. We may also collect personal information provided via our app usage such as your customer ID, mobile device model and operating system, camera model, and activity logs to improve our application algorithm, enhance or improve features and services, and ensure reliability of applications. We do not utilize, store, or have access to your images for purposes beyond the services provided in the application.
Google Analytics. Information is also collected through Google Analytics to help analyze how users use the Website. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Website and to compile statistical reports on Website activity for CARBI. For more information regarding how Google Analytics protects your data, please visit Google’s website at www.google.com/analytics/learn/privacy.html.
Cookies. When you visit our Website we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of the Website and services, including to store user preferences, to track user trends, and to provide relevant advertising to you.
Pixel Tags. We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of the Website. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag