Effective Date: February 2020
Information We Collect
Personal Information. Through the Website and the services offered on the Website, you can provide Personal Information, such as your name, billing address, mailing address, phone number, email address, credit card number and financial information (solely for payment purposes). By providing your personal contact information, you have authorized us to send you notifications or emails related to your order or regarding promotional and product information. You may opt out of receiving promotional or product information by clicking on the unsubscribe link found in our email communications.
Non-Personal Information. We also collect certain information automatically from you as you use the Website, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address.
No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to place an order with us at the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us, email us at firstname.lastname@example.org. Prospective users between the ages of 13 and 17 can only use the Website and services under their parents or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your information in our database and/or opt-out from receiving communications from us. If you wish to do so, please Contact Us, email us at email@example.com.
How We Collect and Use Your Information
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you sign up to receive email notifications, we will collect your email address.
Communications With Us. If you communicate with us regarding the Website or services, we will collect any information that you provide to us in any such communication.
Personal Information. We use Personal Information primarily for our own business purposes, such as providing, maintaining, evaluating, and improving the Website and the services offered through the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you place an order with us, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive email notifications, we will use the email address you provide to send you the newsletters and product updates. We may also collect personal information provided via our app usage such as your customer ID, mobile device model and operating system, camera model, and activity logs to improve our application algorithm, enhance or improve features and services, and ensure reliability of applications. We do not utilize, store, or have access to your images for purposes beyond the services provided in the application.
Google Analytics. Information is also collected through Google Analytics to help analyze how users use the Website. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Website and to compile statistical reports on Website activity for CARBI. For more information regarding how Google Analytics protects your data, please visit Google’s website at www.google.com/analytics/learn/privacy.html.
Pixel Tags. We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of the Website. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
How We Share Your Information with Third Parties
Disclosure to Unaffiliated Third Parties. We may disclose your information for a variety of reasons including, but not limited to, to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).
Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain, and improve the Website and the services. For example, we use a third party to process payments made to us, and may subcontract out production, fulfilment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimize our Website and services and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We cannot guarantee that such third parties will not disclose your information. We do not sell or rent your information with third parties for their promotional purposes.
Disclosure of Non-Personal Information. We may disclose your de-identified information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others.
Internet Advertising. We may use third party service providers to serve ads on our behalf across the Internet and sometimes on the Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services.
How We Protect Your Personal Information
Personal Information. The security of your Personal Information is important to us. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Reviewing and Making Changes To Your Personal Information
If you have questions about personal information we have about you or need to update your information, you can Contact Us, email us at firstname.lastname@example.org. You can opt-out of receiving marketing or promotional e-mails from CARBI by using the opt-out or unsubscribe feature contained in the marketing or promotional e-mails.
International Privacy Practices
Using the Internet to collect and process your information may involve the transmission of information internationally. By providing us with your information you acknowledge and agree that we may store your information and transfer it to and from our servers located in the Hong Kong and throughout the world.
Accessing Third Party Websites
Questions and How To Contact Us